Metrics for Transactional VSM

Metrics

What does it mean?

Lean opportunities


C/T

Time required to process information in a process step

Speed up the steps by elimination of the over-processing/Non-value added process


Yield(%)

Correct information divided by the total info lines

Using error-proofing to reduce manual mistakes


# of Handoff

How many times the info be passed between/within teams?

Reduce the times of handoff, reduce the potential delays when handoff


# of Touches

How many people get involved in the dedicated info ?

Reduce # of the touches, therefore, reduce the info variation and error incurred


% Correct/Accurate

Correct information divided by the total info lines

Using error-proofing to reduce manual mistakes


# of People

How many people needed to finish the dedicated process step?

Improve productivity by operator balance and standard work to reduce # of people


Rework(%)

Incorrect info divided by the total lines

Using error-proofing to reduce manual mistakes


Dwell/ Lapse Time

How long the info is sitting still without being processed (Between steps)?

Develop flow and eliminate the waiting


EPEX

What frequency for designated job?(e.g. every 2 hours, CSR will check the orders, so EPE-2 hours)

§Increase the frequency and make the info flow
§Change-over Opportunity