价值流VSM管理说明（中英文）

价值流（过程）管理 -- VSM
说明
价值流（过程）管理是通过5个步骤来实现过程的成果、效率和灵活性，始终贯穿消除浪费和标准化的工作。价值流管理的目标是通过交付产品和服务的价值来提高顾客满意度。
一个价值流是交付给顾客的价值的很多过程，开始与顾客的需求，结束于需求的实现，包含提供顾客希望得到的产品、服务或其他结果，并满足顾客所要求的质量。价值流包含产品订单（销售订单和安装订单），系统/产品开发，信息系统管理，产品检查与维修，安全保养交付，季度投资报告，人员雇用。
价值流管理提供给组织一个系统水准视角（了解整体性能）和建立致力于消除浪费的工作方法，也就是所说的“精益思考”。“精益”是“价值最大化，成本最小化”。“精益思考”的本质是实现卓越的竞争力。

使用场合
l 顾客满意
l 供应商性能
l 产品、服务和交付结果质量（价值流的成果）
l 客户订单的交付期
l 准时交货
l 价值效率（一次通过率）
l 灵活管理生产或服务
l 劳动生产力
l 库存管理
Value Stream (Process) Management - VSM
Description
Value Stream (Process) Management is a five-step procedure to achieve process effectiveness, efficiency and agility through waste elimination and the standardization of work. The objective of Value Stream Management is to increase customer satisfaction with the value of delivered goods and services.
A value stream is a group of processes that delivers value to its customers. It starts with a customer need or demand and it ends with the fulfillment of this need when the desired product, service or result has been provided to the customer and met the customer’s expected quality. Examples of value streams include order fulfillment (sales and installation), system/product development, information system management, product overhaul and repair, security service delivery, quarterly investor reporting, and personnel hiring.
Value Stream Management affords a system-level view of an organization (capability to see the whole) and creates an intense focus on waste elimination. It is also known as “lean thinking,” and a waste-free process is called lean. lean is “the most value for the least cost of ownership.” Lean thinking is essential to Achieving Competitive Excellence.
Use For
Improving:
Customer satisfactionSupplier performance Quality of products, services and results delivered tocustomers (value stream effectiveness) Lead time (or turnaround time) for a customer order On-time delivery performance Value stream efficiency (first pass yields) Agility of a value stream to handle products or services Workforce productivity Inventory and other backlogs of work