一份我亲自做的8D报告
EIGHT-DISCIPLINE WORKSHEET
Customer Name Model No. Description
Joyfame DV3 Turning the power OFF after a very short time of power on.
DISCIPLINE 1 MEMBERS XXXXX
DISCIPLINE 2 DESCRIBE THE PROBLEM (問題描述) DATE：2007/1/31
客戶Joyfame January 18, 2007寄回台北群光1PCS最終消費者使用後不良品 ,不良現象為開機turning the power OFF after very short time。
DISCIPLINE 3 CONTAINMENT PLAN (圍堵計畫) DATE：2007/1/31
1.檢查发现工廠端无庫存品
2.在新的連接器被導入工廠之前,工廠端將在產線上增加一個工位對機體進行晃動測試,若發現有不良品,所有不良品將被HOLD UP等待新連接器導入時更換.
DISCIPLINE 4 DESCRIBE THE POSSIBLE CAUSE (原因描述) DATE：2007/1/31
不良品復判:
一. 對LI-ION電池進行復判:
Customer Name Model No. Description
Joyfame DV3 Turning the power OFF after a very short time of power on.
DISCIPLINE 1 MEMBERS XXXXX
DISCIPLINE 2 DESCRIBE THE PROBLEM (問題描述) DATE：2007/1/31
客戶Joyfame January 18, 2007寄回台北群光1PCS最終消費者使用後不良品 ,不良現象為開機turning the power OFF after very short time。
DISCIPLINE 3 CONTAINMENT PLAN (圍堵計畫) DATE：2007/1/31
1.檢查发现工廠端无庫存品
2.在新的連接器被導入工廠之前,工廠端將在產線上增加一個工位對機體進行晃動測試,若發現有不良品,所有不良品將被HOLD UP等待新連接器導入時更換.
DISCIPLINE 4 DESCRIBE THE POSSIBLE CAUSE (原因描述) DATE：2007/1/31
不良品復判:
一. 對LI-ION電池進行復判:
- [] 對LCD蓋進行開關機測試,發現Camera很容易出現不開機或擺動機體時容易自動關機等情況.[/][] 打開電池蓋,取出LI-ION電池,並用萬用表量測電池的電壓,發現電壓有4.05V,把電池放入LI-ION電池專用充電器內充電,直到指示燈[/]
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Precise (威望:2) (上海 静安)
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Analysis Steps
D2 Problem Description Analysis - A method to organize information about the Symptom into a Problem Description through the use of repeated WHYs.
D4 Root Cause Analysis - A process to arrive at Root cause paths.
Action Steps
D3 Containment - An interim Verified action that will prevent the Symptom from reaching the customer.
D5 Choose Corrective Action - The best corrective action which, when implemented in D6, permanently eliminates the Root Cause of the problem.
D6 Implement Corrective Action - The best corrective action from D5 that is introduced into the process and Validated over time.
D7 System Preventive Action - Actions which address the system that allowed the problem to occur.
Finally,we obtain a consequence that customer wiil not be satisfied with the 8D .As a customer the only significant thing is how to permanently prevent this sort of thing occuring once more.