ccrp怎么写?Customer Complain Resolution Process

Customer Complain Resolution Process
Customer:wonderland CCRP No.:2008062301 Date Issued:23/06/2008
Item1: quality
A.Customer Feedback:
1>.B.Root Cause Analysis:
1>.

C.Immediately Action:
1>.

D.Plan & Fix:
1>.

Item2: Delivery/Responsiveness
A.Customer Feedback:
1>.
2>.

B.Root Cause Analysis:
1>.
2>.

C.Immediately Action:
1>.
2>.

D.Plan & Fix:
1>.
2>.

Item3: Communication
A.Customer Feedback:
1>.
2>.

B.Root Cause Analysis:
1>.
2>.

C.Immediately Action:
1>.
2>.

D.Plan & Fix:
1>.
2>.

Item4: Service/Flexibility
A.Customer Feedback:
1>.
2>.

B.Root Cause Analysis:
1>.
2>.

C.Immediately Action:
1>.
2>.

D.Plan & Fix:
1>.
2>.

Item5: Technical Support
A.Customer Feedback:
1>.
2>.

B.Root Cause Analysis:
1>.
2>.

C.Immediately Action:
1>.
2>.

D.Plan & Fix:
1>.
2>.


它每个项目里面该怎么写!或有什么区别!