质量管理八大基本原则

质量管理八大基本原则(Quality management eight principles)
1.以顾客为关注点(Customer focus)
2.领导作用(Leadership)
3.全员参与(Involement of people)
4.过程方法(Process approach)
5.管理的系统方法(System appoach to management)
6.持续改进(Continual improvement)
7.基于事实做决定(Factual approach to decision making)
8.与供应商的互利互惠关系(Mutual beneficial supplier relationships)