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审核中问答,我不知道怎么回答,所以请教

审核中,老师问如何识别COP即顾客导向过程?过程的流程、Owner及接口是什么?
我不知道怎么回答,不理解什么意思,请前辈们赐教,谢谢!
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testritehk (威望:8) (其他 其他) 其它行业 员工

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本帖最后由 testritehk 于 2010-8-25 01:28 编辑



Agree, many auditors are 不知所謂!
In fact, during audit, you can listen, but you can also "ask". If I were you, I will ask the so-called auditor "為什麼你有問題,可否具體說明那裡出錯....."

Auditor should have evidence to support his/her comments, but not simply because he/she "feels" there is something wrong. So you better ask he/she show evidence.

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