8.2.1 customer satisfaction
Monitoring customer perception can include obtaining input from sources such as customer satisfaction surveys,
customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports.
//****
only summarize the cusotmer's complaint information is not enough for the monitoring of customer's perception and should aslo get the customer's feedback information for the post-delivery quality of the product.
8.4 Data Analysis
Here only summarize the cusotmer's complaint records but did not do the analysis process,
to make sure improvement of the QMS suitability, adquecy and effectiveness.
RSS Feed
11 个回复
lawrence2008 (威望:0) (广东 东莞) 机械制造 经理 - 全面质量管理，6SIGMA
赞同来自:
Monitoring customer perception can include obtaining input from sources such as customer satisfaction surveys,
customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports.
//****
only summarize the cusotmer's complaint information is not enough for the monitoring of customer's perception and should aslo get the customer's feedback information for the post-delivery quality of the product.
8.4 Data Analysis
Here only summarize the cusotmer's complaint records but did not do the analysis process,
to make sure improvement of the QMS suitability, adquecy and effectiveness.