Quality operation system

Quality operation system
1.identity customer expection
2.identity key process
3.measure the key process
4.analysis QOS tool( trend chart, prioritization tool, problem solving, data over time tool
prioritization tool: pareto chart, pie chart
problem solving:TOPS(team oriented problem solving), 8D,5D
data over time tool: Paynter chart daily log
5.predict downsteam performance
6.constant employee awareness