【翻译】第三十九篇 How To Select A Quality Improvement Project

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How To Select AQuality Improvement Project

Need helpselecting a Six Sigma quality improvement project? Whether it's a green belt,black belt or team based quality improvement project, you need to make sure youselect the best one for the business.

You'veidentified a process improvement area within your business or department. It'seasy to figure out what comes next -- just fill out a team charter, select theteam and team leader, form the team and get out of the way, right? Well, sortof...

Why SelectProjects?
Selectingthe right project can have a tremendous effect on your business. If doneproperly, processes will function more efficiently in 3 to 6 months, employeeswill feel satisfied and appreciated for making business improvements andultimately shareholders will see the benefit. If project selection is doneimproperly, a project may be selected that doesn't have the full businessbuy-in, project roadblocks may not be removed due to other business priorities,the team may feel ineffective and the end result may be less than ideal. No onewins in this situation, especially the quality manager who may look to thesesame people the next time a need arises. So how do you make sure you selectprojects in-line with business priorities?

SelectProjects In-Line With Your Business Priorities
Here arefive guidelines to keep handy the next time you are evaluating potentialquality improvement projects:

•Ask your business leader for thethree greatest issues facing the business. Make sure your project is one of theissues or is directly related. This will ensure that your management team isgiving the project the proper attention and quickly removing roadblocks.

•What are the three greatest issuesas seen from the eyes of your customers? Look through customer complaint logs,listen to call center telephone conversations and call customers that havestopped your company service. Create a pareto chart to prioritize issues. Thiswill help with project prioritization and project selection.

•Is the project manageable? Can theproject realistically be completed by a team within six months? If longer, youmay lose members as they move to other jobs or the team may feel frustratedthat they're not making a difference.

•Will the team have a measurableimpact on the business processes or financial bottom line? Don't embark on aproject without knowing what the benefits are to the business. This will keepyour team motivated along the way.

•What is your process capability? Ifyou haven't been measuring your process, how do you know it needs improvement?Make sure you know what amount of defects the process is currently producingand define your project desired outcome.
Everybusiness is different and you should ensure that your specific priorities aretaken into account when evaluating and prioritizing potential projects.Spreadsheets or databases can help you organize potential projects by assigningevaluation categories, values and weightings to create a consistent selectionprocess. If you create a project selection template and provide it toiSixSigma, you could be featured here!