W. Edwards Deming "14 Points" Explained
W. Edwards Deming "14 Points" Explained
The need for a working understanding of basic quality management system statistical principles is at the heart of Deming's teaching. While accepting the ASQ's Shewhart Medal in 1955, he commented that "Statistical theory has changed practice in almost everything. Statistical techniques, in their ability to aid the discovery of causes, are creating a science of management and a science of administration." His quality process message, directed primarily at management, is stated succinctly in his famous 14 Points for Management:
1) Create constancy of purpose for improvement of product and service. Inspire the workers to stay competitive in the market and remind about the importance of stability in jobs and new opportunities which may come up in later stages, as inducing a sense of purpose in producing quality products will work as the inspiration to work efficiently.
**Is not this idea for continuous improvement?
**To succeed is to compare, where comparison among likes are easy, comparison between present and future self is difficult. It lies in the target set for doing a business.
2) Adopt the new philosophy. The customer demands and taste change very fast and the competition in the market grow at a rapid rate today, and we have to accept new philosophies according to the market trends and technology revolutions.
**It is easy to understand, change starts with the mind.
**Would this also include strategy planning?
3) Cease dependence on mass inspection. Instead of inspecting the product for quality after production, infuse quality at the beginning itself with production quality control, as this will ensure no raw materials are wasted for the sake of quality.
**How to find insufficiency? Inspection, or observation.
4) End the practice of awarding business on price tag alone. Instead, minimize total cost - move towards a single supplier for any item, on trust.
**Finally it will be reflected on the price tag, but before it is clear, it is wise not to put a price tag on which should not be tagged.
5) Constantly and forever improve the system of production and service. Enterprise systems and services must keep growing indefinitely in order to catch up with the competitive market.
**The first point emphasize on the purpose, now it is action
6) Institute modern methods of training on the job. A trained worker has more productivity and quality than an untrained one, so giving training sessions will drastically improve the quality of the person and directly it helps in better product quality performance.
**Prior to action, training.
7) Institute modern methods of supervision. A company can display stunning growth if potential leaders are identified and encouraged.
**Motivation
8) Drive out fear. Creating a fearful impression in the employees does not give more quality and productivity to work. If a person is not working willingly with satisfaction then he can never do a work perfectly even if he has the intention to be perfect in conscious mind, so driving out fear is essential.
**There are two kinds of work, one kind may need only physical involvement, which can be driven partly by fear, yet other motives also counts
**The other kind of work, fear has only minimal effect, which involves mostly mental work.
9) Break down barriers between staff areas. The workers in design, sales, and production must work together to face problems and resolve them, which takes the company to better quality assurance management and also other profit with better planning.
**Cooperation
10) Eliminate numerical goals for the work force. Slogans or exhortations call for more quantity in production than focusing on quality control in manufacturing, which will severely damage the quality management process. Employees should have a calm and quiet quality atmosphere in the company.
**Numerical goals are needed as a clear target, while it shall not be treated too important as the only goal, especially not to make it the only goal for performance
11) Eliminate work standards and numerical quotas. This focuses on quantity rather than quality of product.
**As point 10, this should not be made as the only goal, there are far too many important aspects
12) Remove barriers that hinder the hourly worker. Supervisor responsibility must be focused on quality, not numbers. Abolish annual or merit rating and MBO completely.
**Everyone become the boss of the entity
13) Institute a vigorous program of education and training. A person must grow after joining a company, and letting them learn new technology and techniques will increase employee longevity.
**This is action for training
14) Create a situation in top management that will push every day on the above points.
**Great leaders are needed.
*** These points constitute a clear process of Target settingMind preparationAction Plans, alone with Human resource.
Although I can not totally agree with the points that ask to eliminate all numerical goals or work standards of numerical quotas, that is not Deming’s fault, it is just the reflection of his time, when those points are really needed.
The need for a working understanding of basic quality management system statistical principles is at the heart of Deming's teaching. While accepting the ASQ's Shewhart Medal in 1955, he commented that "Statistical theory has changed practice in almost everything. Statistical techniques, in their ability to aid the discovery of causes, are creating a science of management and a science of administration." His quality process message, directed primarily at management, is stated succinctly in his famous 14 Points for Management:
1) Create constancy of purpose for improvement of product and service. Inspire the workers to stay competitive in the market and remind about the importance of stability in jobs and new opportunities which may come up in later stages, as inducing a sense of purpose in producing quality products will work as the inspiration to work efficiently.
**Is not this idea for continuous improvement?
**To succeed is to compare, where comparison among likes are easy, comparison between present and future self is difficult. It lies in the target set for doing a business.
2) Adopt the new philosophy. The customer demands and taste change very fast and the competition in the market grow at a rapid rate today, and we have to accept new philosophies according to the market trends and technology revolutions.
**It is easy to understand, change starts with the mind.
**Would this also include strategy planning?
3) Cease dependence on mass inspection. Instead of inspecting the product for quality after production, infuse quality at the beginning itself with production quality control, as this will ensure no raw materials are wasted for the sake of quality.
**How to find insufficiency? Inspection, or observation.
4) End the practice of awarding business on price tag alone. Instead, minimize total cost - move towards a single supplier for any item, on trust.
**Finally it will be reflected on the price tag, but before it is clear, it is wise not to put a price tag on which should not be tagged.
5) Constantly and forever improve the system of production and service. Enterprise systems and services must keep growing indefinitely in order to catch up with the competitive market.
**The first point emphasize on the purpose, now it is action
6) Institute modern methods of training on the job. A trained worker has more productivity and quality than an untrained one, so giving training sessions will drastically improve the quality of the person and directly it helps in better product quality performance.
**Prior to action, training.
7) Institute modern methods of supervision. A company can display stunning growth if potential leaders are identified and encouraged.
**Motivation
8) Drive out fear. Creating a fearful impression in the employees does not give more quality and productivity to work. If a person is not working willingly with satisfaction then he can never do a work perfectly even if he has the intention to be perfect in conscious mind, so driving out fear is essential.
**There are two kinds of work, one kind may need only physical involvement, which can be driven partly by fear, yet other motives also counts
**The other kind of work, fear has only minimal effect, which involves mostly mental work.
9) Break down barriers between staff areas. The workers in design, sales, and production must work together to face problems and resolve them, which takes the company to better quality assurance management and also other profit with better planning.
**Cooperation
10) Eliminate numerical goals for the work force. Slogans or exhortations call for more quantity in production than focusing on quality control in manufacturing, which will severely damage the quality management process. Employees should have a calm and quiet quality atmosphere in the company.
**Numerical goals are needed as a clear target, while it shall not be treated too important as the only goal, especially not to make it the only goal for performance
11) Eliminate work standards and numerical quotas. This focuses on quantity rather than quality of product.
**As point 10, this should not be made as the only goal, there are far too many important aspects
12) Remove barriers that hinder the hourly worker. Supervisor responsibility must be focused on quality, not numbers. Abolish annual or merit rating and MBO completely.
**Everyone become the boss of the entity
13) Institute a vigorous program of education and training. A person must grow after joining a company, and letting them learn new technology and techniques will increase employee longevity.
**This is action for training
14) Create a situation in top management that will push every day on the above points.
**Great leaders are needed.
*** These points constitute a clear process of Target settingMind preparationAction Plans, alone with Human resource.
Although I can not totally agree with the points that ask to eliminate all numerical goals or work standards of numerical quotas, that is not Deming’s fault, it is just the reflection of his time, when those points are really needed.
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