第八十四篇 Quality Is Not a Niche

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Quality Is Not a Niche

质量绝不是一个合适的工作




It’s the thread that binds all industries and processes… or should be
这就是约束所有工业和过程的思路或应该是。

I’m having that conversation with my bosses… again. I am promulgating the notion of reaching out to industries and audiences that we really aren’t engaging. However, more than once I’ve been told that the quality industry is a very narrow niche. To this I say, “Horse pucky!”

我有和我们老板的谈话，再次。我发表的接触工业和我们不能真正打动的观众的看法。然而，不止一次我被告知质量行业是一个很狭窄的职业。这对这个我说“废话”。

I believe this viewpoint illustrates a mindset that holds many companies back from realizing their full potential.

我认为这个观点说明一种心态，持有许多公司回归到实现他们全部的潜能。

Quality is not a niche. Quality is not a department. It’s not an event or a seminar or a goal. Quality isn’t lean, Six Sigma, 5S, or control charts. Quality is planning, building, and serving—in any industry—as close to perfect as possible, and as near to prescribed parameters as possible. To create a quality product or service, quality must first manifest as a closely held belief, a way of doing business; quality can’t be an attitude or a feeling or a mood. If quality isn’t fundamental in a company’s entire process, it’s painfully obvious in the output.

质量不是一个合适的职业。质量不是一个部门。质量不是一个事件或者一个研讨会或者一个目标。质量不是精益生产、六西格玛、5S或者控制图。质量是计划，建立和服务——在任何行业—尽可能的接近完美—并尽可能地接近规定的参数。为了提供高质量的产品或者服务，质量必须首先表现为一种持有股份的信念、一种做生意的方式；质量不能是一种态度或者感觉或者情绪。如果质量在一家公司全部过程不是根本，在输出时质量是很费力的。

Question one
I pose a question: What part of business is not affected by the quality invested therein? It seems a ludicrous question. Outcome is always affected by the quality of the input. Why, then, would anyone try to extricate quality and relegate it to a niche as if it were not germane to every last process, service, and product on earth?

第一个问题
我提出一个问题：商业活动的那部分不会受到在那方面投资的质量的影响？这似乎是一个可笑的问题。结果总是受到输入质量的影响。为什么，那时，将任何人试图解脱于质量和转移质量到一种适合的职业，如果这不是因为与地球上每一个最终过程、服务和产品有密切关系？


Question two
What person in any position is not affected by quality issues? Another ludicrous question. CEOs must think in terms of, say, total quality management (TQM), engineers should be thinking in terms of design for Six Sigma (DFSS), managers would consider lean strategies, and line and floor employees are starving for a culture of quality. The janitor, for crying out loud, could be using 5S.

第二个问题
什么人在任何位置不受到质量事件的影响？另一个荒唐的问题。CEO们必须考虑全面质量管理，工程师们应当考虑六西格玛设计，经理们将考虑精益生产战略，生产线和基层员工渴望质量文化。门卫，搞什么名堂，有可能使用5S。



Question three
Is any business not affected by quality issues? Is quality a large concern for the automotive industry? Of course. Aerospace? Definitely. Health care, food production, chemical production, textiles, housing? You bet. Production, service, and entertainment personnel, and even the plumber who comes out to unstop your toilet, will talk endlessly about quality if given half a chance. Don’t think so? Ask them.

第三个问题
任何商业活动不受到质量事件的影响？质量是汽车行业最大关心的事情吗？当然，航空宇宙？清楚地，卫生保健，食品加工，化学生产，纺织品，房屋？你说的没错。生产、服务和个人娱乐，乃至拔出你卫生间塞子的水管工，如果给他们一半的机会，他们将喋喋不休的谈论质量。
你不这样认为吗？问问他们。

My point is that too many people within the quality industry bemoan management’s lack of true commitment to a culture of quality, yet fail to recognize their own narrow view of who is interested in all things quality.

我的观点是在质量行业太多人在哀叹管理者缺乏恪守承诺质量文化，还未能认识他们自己狭窄的观点，那就是谁是对所有事情质量感兴趣的人。

My own viewpoint is that quality is not a separate industry at all. Quality is a way of doing things and is of concern to every conceivable industry on earth. It’s therefore integral to every form of manufacturing and service on earth.

我的观点是质量根本不是一个独立的行业。质量是做事的一种方式和是与地球上每个可以想象的行业相关的。因此，它是地球上各种形式制造业和服务业的组成部分。

Perhaps it’s high time we “in the industry” lead the way by unbranding ourselves as a separate industry and positioning ourselves as an invaluable arm of the companies we strive to help.

在行业中也许这正是时候，我们作为一个单独的行业，通过推广我们自己来示范和定为我们自己是我们努力帮助公司的宝贵臂膀。




ABOUT THE AUTHOR
作者简介

Ryan E. Day
Ryan E. Day is an assistant editor at Quality Digest. With a varied career from mechanic to artist to inventor holding a U.S. patent, but a journalist at heart, he’s produced freelance feature articles, op-ed pieces, ad copy, and
display communications. His book, If It Grows, EAT IT! was published in 2011 and Day continues to use Minus B Productions as his personal platform for creativity.

瑞恩 E﹒德伊
瑞恩 E﹒德伊是质量文摘的助理编辑。拥有丰富的职业生涯，从机修工到艺术家,再到拥有美国一项专利的发明家，但本质上是一名记者，他写了自由投稿的专题文章，社论，广告语和显示了交际能力。他的书《如果再生长，吃了它！》于2011年出版，德伊继续使用负B的制作作为他自己创作的平台。