8D制作

Customer Incident Analysis Procedure

1. Use the team approach矫正措施团队

1.1 Name the champion (will be responsible for completing CAR
填写负责此事件主要领队名字 (此人将负责完成CAR ) 。
1.2 The team met prior to the CAR being written and signed.
此事件成员有哪些,填写他们名字。
1.3 The team brainstormed the CAR response.
这队有人提供脑力激荡或意见者。

1. Problem description问题描述

2.1 State all known data given by customer. 所有知道的资料讯息从客户端得知。
Customer name (IBM, UK) 顾客名字 ( 如 : IBM, UK )
Model (MS-6188 1.0A) 模型 : ( MS - XXXX 1.0 一 )
Phenomenon (Failed on IAT test program) 现象 : (如XXX测验程序方面失败或XXX组装不良)
Time – 04/10/2001发生时间 : XX年XX点XX分
Station – First burn-in, Post test, and so on. 发生站别- 修补站, 测试站…..并且依此类推。
Test configuration – Equipment brand, model, speed ……
2.2 State the product affected. 状态。
- Customer bar code ( xxxxxxxxxxxxx ) 客户端的条形码 ( xxxxxxxxxxxxx )
- Control code (04) 客户端控管代码 ( XX )
2.3 State if there has been multiple occurrences of problem. 是否还有其它问题发生(多重不良状态)。
2.4 State the specification requirements. (2mm – 5mm) 实际状态规格需要为多少。
2.5 What is the deviation. (measurement 6mm which is out of spec.) 问题发生偏差为多少。