商务英语中级内部资料（口语部分）

Unit One A






Working with Other People



What kinds of people do you most like working/studying with? Why?






What do you think are the advantages of working in a team of colleagues? Why?



(Is it a good thing to work or study with other people? Why/why not?)






What sort of skills do you think a manager needs? Why?



(What kind of person is a good manager? Why?)






people


Cooperate fully with each other;



Trust each other;



Listen to different points of view;



Talk openly and honestly with each other;



Offer help when others are under pressure;



advantages


Work towards a common objective;



Everyone makes an equal contribution to the team;



The members share information effectively within the team.



Team members take on responsibility and be accountable when things go wrong;



skills


Be able to discuss roles and allocate them to team members;



Be able to help individuals develop within the team;



Be able to listen to different points of view;







Skills and Qualities for Work



Which specific skills will you need most in your career? Why?



(Which skills are most important for your career? Why?)






Team work


can work constructively with others on a common task



Negotiating


discussion to achieve mutually satisfactory resolution of contentious issues



Decision making


choice of the best option from a range of alternatives



Resolving conflict


both intra-personally and in relationships with others



Influencing


convincing others of the validity of one’s point of view



Arguing for and/or justifying a point of view of course of action



Problem solving


selection and use of appropriate methods to find solutions



Ability to work cross-culturally


both within and beyond the nation



Prioritizing


ability to rank tasks according to importance







What qualities does a good employee need to have? Why?



(What should a good employee be like? Why?)






Which special qualities do you think a manager need to have? Why?



(What kind of people should managers be?)






Self awareness


awareness of own strengths and weaknesses, aims and values



Self-confidence


confidence in dealing with the challenges that employment and life can throw up



Independence


ability to work without supervision



Adaptability


ability to respond positively to changing circumstances and new challenges



Stress tolerance


ability to retain effectiveness under pressure



Willingness to learn


commitment to ongoing learning to meet the needs of employment and life



Initiative


ability to take action unprompted







To what extent is it important to train people in interpersonal skills? Why/why not?



(Can people be trained to work well with other people?)



Training people in interpersonal skills is extremely important and should be set as top priority. Most jobs are not performed in isolation and the need to interact is often essential. In fact, most failures in the workplace are not due to lack of technical ability, but rather to shortcomings in interpersonal competence. An individual may be a highly skilled worker. However if he or she cannot work well with other employees, chances for success are slim