Reliability Learning 001(English)

Why is the assessment and control of
product reliability important?

In today's technological world nearly everyone depends upon the

continued functioning of a wide array of complex machinery and

equipment for their everyday health, safety, mobility and economic

welfare. We expect our cars, computers, electrical appliances, lights,

televisions, etc. to function whenever we need them - day after day, year
after year. When they fail the results can be catastrophic: injury, loss of
life and/or costly lawsuits can occur. More often, repeated failure leads
to annoyance, inconvenience and a lasting customer dissatisfaction that
can play havoc with the responsible company's marketplace position.

It takes a long time for a company to build up a reputation for reliability,

and only a short time to be branded as "unreliable" after shipping a

flawed product. Continual assessment of new product reliability and

ongoing control of the reliability of everything shipped are critical

necessities in today's competitive business arena.