质量方针和目标的制定和实施工具－QOS

Step 1: Steering committee and Sub-teams formation 组建筹划委员会和各级功能小组
Step 2: Steering committee and Sub-teams orientation 决定筹划委员会和各级小组的方向
Step 3: Customer expectations 顾客期望

Gather customer expectations 顾客期望的收集
Prioritize customer expectations 顾客期望的排序
Group customer expectations 顾客期望的分组
Proceed further for Expectations identified for Improvement and Monitoring 将识别的顾客期望进一步处理以用于改进和监视
Step 4: Identify Strategic Imperatives 确定战略使命

Draft Vision and Mission Statements 草拟愿景和使命
Derive Company Policy 导出公司方针
Identify Result Quantifier(s) for each expectation 为每一期望的结果识别量化的量测指标
Identify goals for Improvement Result Quantifiers (Strategic Imperatives) 为改进结果的量测指标而制定目标（战略使命）

Step 5: Identiify Control factors (Process Quantifiers) 识别控制因子（过程量测指标）

Identify Key processes/factors for every Improvement Expectation 为每一改进期望识别关键过程/因子
Identify Process quantifiers for control factors 为控制因子确定过程量测指标
Identify the Goals for Process quantifiers 为过程量测指标制定目标
Step 6: Data Management 数据管理

Identify the linkages between Result quantifiers 识别结果量测指标间的关联
Identify the linkages between Result and Process quantifiers 识别结果和过程量测指标间的关联
Identify the following for every quantifier 为每一量测指标建立：
Aggregation level 集合水平
Data collection method 数据收集方法
Data collection responsibility 数据收集职责
Data compilation and review frequency 数据处理和评估的频次
Identify the Process champion for every quantifier 为每一量测指标指定过程责任人
Identify the CAC, PAC for quantifiers 为量测指标确定CAC和PAC
Identify Champions for the Process/Result quantifiers for improvement 指定过程或结果量测指标的责任人以推动改进

Step 7: Action Plan Formation 形成行动计划
Champion and his team identifies the actions for making improvements 责任人和他的组员制订改进行动
Identify the resources required for implementation 识别活动所需的资源
Step 8: Roll out 实施
Conduct Review meetings every month for the quantifiers 每个月举行量测指标评审会议